Frequently Asked Questions

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  1. What classes will I have access to as part of my membership?

    You will have access to every class, excluding the Premium classes. Premium classes are offered quarterly and can be purchased without a membership. All other classes are not for sale individually.

  2. How do I access my class?

    To access your classes, just visit your “My Classes” page! Here you will find classes that you are currently taking, classes saved for later, and classes you have completed. You can find this page by clicking here, or visiting your dashboard and selecting “My Classes” in the left column.

  3. How can I access the classes I previously purchased from Big Picture Classes?

    If you are looking for your classes from our previous site, please visit my.bigpictureclasses.com. Some of your previous classes will be migrated to this new platform in the coming months. Please keep an eye on your email for information regarding that transition. This content will stay live using your old log in and password until July 2015. 

    All students who purchased classes that do transfer over to the new site will receive a unique activation code via the email address associated with your Big Picture Classes account. Once you set up a new account on the site, and follow the instructions in your email, your past classes will appear under your classrooms tab. You do not need to purchase a BPC membership to access your previously purchased classes.

  4. Where can I find my digital products?

    To download your digital product, click the product you wish to download under your My Downloads page. This will open a popup. From this popup click the “Download” button under the product image to begin the download.

  5. How much does a monthly membership cost?

    $9.95 per month!

  6. What is the return policy?

    A complete list of contents and product details are included in each item description as well as a photo of each. Content and descriptions for all classes are listed as well. Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under “My Account”, then “Orders & Membership”. Please review those items, as these terms apply to duplicate items as well.

  7. What are the benefits of having a Big Picture Classes Membership?
    • Unlimited access to content, with new classes added monthly! Learn 24/7 from expert teachers providing the highest-quality content.
    • What you learn is up to you! Go at your own pace. Save some work for later. Take one lesson, or just what you need to get started.
    • Connect globally, with a community of like-minded crafters. Students and teachers collaborate with and motivate each other daily!
    • Full access to private and public groups within our community plus the ability to create your own groups!
  8. Can I cancel my membership?

    While we'd hate to see you go, you can cancel your membership anytime without incurring any cancellation fees. To do so, click “cancel” next to your membership details on your account page, under "Orders & Membership".

  9. What happens to my class progress if I cancel my membership?

    It is saved and you can pick up where you left off if you reinstate your membership!