How can I make sure I get a seat in the live Hawaiian event?
Set an alarm on your phone, computer, or actual alarm clock (does anyone use those anymore?) for 2:12 p.m. PST and be one of the first 24 people to complete your purchase. We expect the 24 spots to go quickly (perhaps by 2:13 p.m.), so plan ahead and be prepared with your payment method. Here's a link to a time-zone converter so you know exactly what time that is where you live.

Does the registration fee include airfare?
Guests are responsible for all of their own travel arrangements. Plan to arrive at the resort by Tuesday, December 11, 2012. Check in begins at 4 p.m.

What if I want to register with a friend?
Take advantage of our special offer! Come with a scrapbooking friend and share your one-bedroom suite, and you'll each save $100 off the registration price! Note: The full $2,400 purchase must be made with a single payment method, and a $200 refund will be made back to the original payment method within 24 hours.Click here for details.

If I register with a friend, can we each pay separately?
No. The full $2,400 must be made with a single payment method, so coordinate with your friend before you register to decide who will be making the purchase and who will be reimbursing.

Can I bring friends or family who aren't registered for the event and have them stay in my room?
Of course! It's your room, and you can invite anyone you'd like to come stay with you. Just make sure they know not to bother you from Tuesday evening through Thursday morning, because you'll be busy!

Can I extend my stay at the Fairmont Kea Lani?
Yes, you may extend your room reservation after the event ends (but not before it begins) at a special reduced rate and savings of up to 50 percent! Our 24 honored guests will have the personal email address and phone number of our event coordinator, who will provide all of the necessary details for how to book additional nights at the Fairmont Kei Lani.

What if I register for the event but then find I can't find affordable airfare?
We recommend that you look into all details and make sure you'll be able to arrange affordable travel before you register for the event. No refunds will be offered. Only click the Add to Cart button if you're sure of all of your arrangements.

What if I book my flight and then find out I didn't get one of the 24 available seats in this event?
Do not book your flight until you have a confirmation receipt that your purchase went through and you are confirmed as one of the first 24 people to register for the live portion of this event. We will be unable to accommodate any additional guests.

If I'm not one of the first 24 people to register, can I still book a room at the hotel and join in the event on my own?
This is an exclusive, intimate event with limited seating availability. Only the first 24 people to register for this event through the bigpictureclasses.com website will be admitted.

What supplies do I need to bring?
Just the photos you want to include in your mini-album and a basic toolkit. No, "basic" does not include your entire patterned paper collection and a suitcase full of stamps! We're talking the true basics, like a portable trimmer, adhesive, journaling pen, pencil, eraser, scissors, and ruler. All other products and tools that you may need will be provided at the event. A list of the specific kinds of photos you'll need to gather and bring will also be provided.

Will transportation be provided from the airport to the hotel?
Yes! Once you've got your registration confirmation, we'll be contacting you to find out your airport arrival time, so we can meet you, greet you, and give you a ride to the hotel! You'll have the personal email and phone number of our event coordinator, so you can contact her with questions about any special circumstances.

Can I stay somewhere other than the Fairmont?
Trust us, you won't want to! And in order to achieve the proper amount of pampering and camaraderie for this exclusive luxury event, we need everyone staying together at the same resort. The other option is to enjoy this event from home, via a live streaming feed.

What if I live in Hawaii, can I just sign up, join you during the day, and sleep at my own house?
First of all, if you live in Hawaii, we're jealous! Secondly, we are really looking forward to pampering our 24 guests and spending as much time with them as possible. The hotel accommodations and meals are a key part of the experience, so if you're interested in this event, plan on joining us at the Fairmont Kea Lani!

What is your cancellation policy?
In the event that you need to cancellation your registration for the 12/12/12 in Hawaii event, please keep the following dates and deadlines in mind:

• Within 48 hours of registering, 100% refund.
  
• For cancellations received after 48 hours of registering but before midnight pacific time on October 15, we will gladly refund all but $100 of your registration.
  
• For cancellations received after October 15 and before midnight pacific time on November 30, we will refund all but $400 of your registration.
• No cancellations* after November 30.
  

*You may also transfer your registration to another individual and receive a full refund after payment is secured from the person who is replacing you at the event. Email merrilynneh@bigpictureclasses.com for more information or for questions/concerns about your registration

We've tried our best to anticipate your questions, but if there is something we haven't addressed here, please email admin@bigpictureclasses.com and we'll get back to you within 24 hours!